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- Bank transfer
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- Cash upon arrival (with a deposit by bank transfer or credit card when booking is confirmed)
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Hello, my name is Thao
Destination Expert for Vietnam
- Languages: English, Spanish
Individual trip ideas from Thao
Vietnam - 23 days
23-Day Eco Tour of Laos, Cambodia, Thailand, and Vietnam
- Motorbike tour like a local
- Local food tours & classes
- Cave visit & water activities
- Relaxing in turquoise island
Vietnam - 21 days
Luxury Vietnam Ecotour in 21 days
- Trekking to hill tribes
- 2 nights on luxury Mekong
- Farming & Fishing with locals
- Food & motorbike tour
Favorite destination:Hoian, Phu Quoc Island, Luang Prabang, Chieng Mai
Travel preferences:Luxury Eco tours
This review is for Huyen.Huyen responded quickly and efficiently with all our questions
This review is for Huyen.Our group heard from Huyen everytime we wrote to her with a question. This instilled confidence that the company we booked this tour with had our best interests in mind.
This review is for Huyen.What a great trip. I gave a list of all the places I wanted to visit plus side trips, bike riding, hiking, cooking classes, and much more. Huyen put it all together and it worked out way above my expectations. Wish I could have met her in person. Thanks so much.
This review is for Huyen.Our trip was much more than expected. The service, food and tours were all much more than anticipated. Huyen did an incredible job of helping me put together a great trip based on all the places I wanted to visit and experiences and tours in the various locations. The guides on the side trips were always on time and very organized. All her detailed planning allowed us to have a worry free enjoyable experience. I wish I could have met her in person. Thanks for all your help.
This review is for Huyen.Huyen was extremely quick to answer all of our questions and was flexible in our planning process. Our trip was quite favorable. We are an older couple and we booked a private tour through Huyen (i.e. only the two of us with our own car and guides). Our only compliant was some of the tour guides and hotels were lacking. We actually met with her to give her some of our concerns and she was most appreciative. Not to be negative because we had a great experience in SE Asia and all the pick-ups and drop-offs, and points of interest were executed proficiently.
This review is for Huyen.It was an excellent arrangement, cooperation and service
This review is for Huyen.This traveler left a 5-star review.
This review is for Huyen.What an amazing trip. From the planning stage to the end of our tour all went as planned by us and Huyen. Huyen is so professional and really knows her country’s Vietnam, Cambodia, and Laos. We spent 4 weeks traveling around these areas. We had an awesome time, one of the best holidays we have had due to no stress and so well organized. Thanks so much, trip.me, Huyen and Ms. Ly
This review is for Huyen.Huyen was most efficient, and all the itinerary worked perfectly for us. We received what we asked for, which was a guide, car, hotels and Mekong River cruise within our budget. Payment to German Bank worked easily, despite slight misgivings. Altogether most satisfactory.
This review is for Huyen.Huyen's service was outstanding. Any questions or queries I had were answered immediately. We didn't have to think of anything. Huyen organised all international and internal flights, plus all airport transfers and all of our tours. All included an English speaking tour guide. We were rung the night before a tour to say what time we would be picked up, there was constant communication so that we were never wondering what was happening next. I don't think our trip would have been as enjoyable if we didn't have this service. All of the organising was taken care of by Huyen, all we had to do was turn up. We really didn't have to put our hands in our pockets much while travelling, everything was paid for, and it just made life so much easier. If you're planning a trip to Vietnam, please use Huyen, you will have the trip of a lifetime.
This review is for Huyen.This traveler left a five-star review.
This review is for Huyen.While we never actually met Huyen all of our guides were excellent.
This review is for Huyen.The suggested trips were really interesting and the local guides very professional.
This review is for Huyen.Trip to Vietnam was amazing …. We enjoyed it and although we had some issues you stepped in and corrected it on time. We defiantly would make another trip with you . We had a wonderful time . Trip was well organized and you were with us the whole way. So I would like to use this opportunity and to thank you. FANTASTIC TOUR. THANK YOU
This review is for Huyen.Huyen was a great agent. She is knowledgeable, accurate and committed to her clients.She was attentive to all our trip needs even when she was on her personal vacation. Huyen was a real professional and we felt very safe with her team and organization. We recommend her very highly.
This review is for Huyen.Huyen was exceedingly responsive and timely in designing a travel itinerary for me and my wife Karmen
This review is for Huyen.This traveller just left a 5-star review.
This review is for Huyen.Working with Huyen to organise our trip was wonderful, she understood exactly what we wanted. Everything worked like clockwork, pickups, itinerary, our 3 guides were amazing and so keen to tell us about the history of Vietnam. Our vehicles were great and drivers amazing. We appreciated cold water our guides gave us each day. They took such good care of us. We enjoyed having some free days, also being able to take extra free time when needed. Highlights of our trip were: Street Food in Hanoi, Beautiful boat on Halong Bay (2 day 1 night) this is a must and Jimmy and his crew on V'Spirit was fantastic, Market and Cooking Class in Hue was fantastic! Cyclo Tour in Hue lots of fun and we saw so much of the town, evening on boat with folk songs and music, Farming & Fishing Tour Hoi An where Toni fed Water Buffalo Leisure day at An Bang Beach Hoi An relaxing at a Beach Club beautiful clean beach Boat on Mekong Being able to email Huyen as many times as needed (and I did lots), was a great way to plan the trip you want. Huyen was so quick to reply and always happy to make changes. All the paperwork, organising of visas, the internal flights etc. was very easy as Huyen knew exactly what was needed.
This review is for Huyen.My Vietnam trip started in Hanoi with a overnight sleeper bus to Ha Giang. Huyen was correct when she advised that I take the 22 passenger bus with private compartments. Ly who is Huyen's colleague proved to be an invaluable contact. We used Whatsapp. The sleeper bus was over an hour late leaving for Ha Giang and a text to Ly told me that they bus is on the way. When Ly found out my was on the night I returned to Hanoi from Ha Long Bay she dropped off a present. Much appreciated. The service provided by both Huyen and Ly was excellent. I travel 4-5 times a year and the ability to contact them and get a response in a timely manner was great. Best service I have gotten in my travels.
This review is for Huyen.Huyen was amazing, not only when we were planning our trip, but also while we were traveling in Vietnam and Cambodia. She helped us plan an unforgettable trip and was in touch with us almost daily, and made sure we were happy with our guides and accommodation. She is personable, kind, helpful and accessible, we highly recommend her!
This review is for Huyen.Huyen was available to answer questions. We never got left out. All pickups worked out.
This review is for Huyen.Very fast in replying my questions and getting things confirmed. All hotels, excursions and transfers were available and on time. One flight accidentaly booked on the wrong day was corrected without fail.
This review is for Huyen.Huyen was very responsive to every communication, she followed up promptly and was polite and had excellent English.
This review is for Huyen.She was available to answer questions and actually came to our hotel and left us a gift. Very nice.
This review is for Huyen.Huyen in particular and later Ms. Ly were just fantastic. Both were highly professional, extremely easy to deal with and highly responsible. The trip was extremely well organized with every step working with almost military precision.
This review is for Huyen.I spent a month traveling through Vietnam and the trip was set up almost exclusively (I booked one say in Saigon) by Huyen and co. They arranged hotels, excursions, pick ups, flights and even an overnight train ride. I visited. Saigon, Hoi An, Hue, Hanoi, Halong Bay, Sapa and Phu Quoc, eventually returning to Saigon.
This review is for Huyen.Huyen did an excellent job in setting up a fantastic trip. Her attention to detail was impecable and communication was perfect.
This review is for Huyen.We were very happy with the process and feel she listened to what we wanted to experience The adjustments to the itinerary were well done and we had a blast. A wonderful experience.
This review is for Huyen.Huyen planned an incredible 2-week trip for us to Vietnam and Cambodia. We ended up with an itinerary that got us to all the sites we wanted to see and offered us a great variety of activities: biking in Mai Chau valley, a cooking class in Hoi An, the most amazing cruise around Lan Ha Bay, the historical and cultural sites of Hanoi, hiking through the temples of Angkor Wat. Our guides and drivers were all excellent & the support from Huyen and her colleagues meant that we felt that we were in good hands the entire time. The service we received really was exceptional.
This review is for Huyen.Huyen has been really supportive and she chose good quality hotels and places to see. Guides were very good too. Two suggestions: 1. Chinese market in Ho Ci Min City was of little interest: perhaps it could be more interesting a longer visit to War Museum, or a walk from Cathedral to Bitexco Tower, or something like this; 2. in Ha long Bay, we were expected to visit Bai Tu Long, but we visit instead the "traditional" Ha Long, that was very crowdy, Please check with Lavender Cruises the right cruise they plan. As for all the rest of the trip, it was worth to go: we recommand Mai Chau and a visit to My Son. Perhaps two weeks were a short time, but we had an idea of a rapidly developing country and of friendly people.
This review is for Huyen.This traveller just left a 5-star review.
This review is for Huyen.Very nicely done and great attitude (and results too) while assisting us to deal with surprises for the trip.
This review is for Huyen.My trip 10 days Visit North Viet Nam we visit Tam Coc, Ba Be , Nguom Ngao Cave, Bang Gioc Fall , Ha Long bay and SaPa We had great time and enjoinable whole trip . Hotel nice , clean and good location we can take a walk to most atrative places . Thank To Dinh he is excellent tour guide ,Dinh always try his best for our group have unforgettable vacation . The driver Thinh is also give us worry free all the ways . Huyen is excellent planner . All activities flow very logic keep us busy but always have time to enjoin Ms Ly is trip supervision she had excellent service also , respond any concerns quickly . Huyen, MsLy , Dinh and Thinh provide excellent service . We had very good time whole 10 days trip. We recommend this team for any one . Thanks the Team
This review is for Huyen.Amidst me requesting so many changes to my itinerary, Huyen has accommodated me where possible & sought the most suitable options for me with my limited budget to tour Vietnam. Thanks Huyen
This review is for Huyen.The trip was fantastic. After I explained my desires to Huyen, within days she planned a great 12 day trip in Vietnam. Her suggestions were excellent. Every transfer was accomplished without any problems. The tour guides were knowledgeable and spoke English very well. The only negative was our understanding of a Vietnamese 3 star lodging, the hotel websites always make a place look better than they actually are. However, we upgraded after arrival to 5 stars and everything was good. Also, our in country contact was Ly and it was helpful to be able to communicate with her via WhatsApp. Plus, we enjoyed meeting her in Hanoi and appreciate her gift.
This review is for Huyen.Huyen did a fantastic job arranging an itinerary that suited us. She was always happy to amend and revise and make plans that worked really well. All of her suggestions were spot on and no one could have done a better job. I was impressed with the service she offered.
This review is for Huyen.Huyen did a great job putting the trip together and assisting us with the planning. The package had a nice variety of places to see and things to experience. Some of the guides were better than others in terms of attitude and leading us. One improvement that is needed is none of the drivers could speak English. In particular at the airport being picked up, it was difficult to know what was going on or asking questions about where we were going, how far to the hotel and history of the area while driving. That particular driver was also sick and kept sneezing and coughing. I think I caught his cold because I became ill for 6 days. Other than that we loved the trip. The choice of hotels was very good!
This review is for Huyen.Huyen was helpful and very organised. Every detail was taken care of. Wonderful!
This review is for Huyen.great, I got more than what was promised.
This review is for Huyen.We were 3 families booking via Trip.me - a total of 14 people (6 adults and 8 teenagers) on holiday to Vietnam for 11 nights. So a substantial payment (in advance) to a company we did not know. And everything worked perfectly, the payment was simple and secure, and the service delivered was fantastic : an excellent itinerary was worked on together and booked (with transport, hotels and excursions) and visa’s were obtained - all by Huyen of TripMe. I would not hesitate to recommend Huyen and this company to anyone.
This review is for Huyen.Thank you to Huyen for organsing a great 11 day trip for us and 2 other families. We had an amazing time and all was very well organised. We were met at all airports on time, decent transport when on the road and the guides were all very knowledgeable. i would do 2 nights Hanoi which is a much nicer city that Saigon (Ho Chi Minh City) but from Saigon you see the Cu Chi Tunnels which are a must see. Huyen did us proud with a great trip and we really enjoyed ourselves from start to finish. I think they are a great company to work with! Thank you!
This review is for Huyen.This was our second trip booked through trip.me and we couldn’t be happier! Everything from the planning to the execution was flawless and Huyen ensured our 100% satisfaction. Ly was our contact throughout the trip and she checked in with us every day, keeping us on schedule and providing guidance and advice. The planned activities were spectacular for giving us a flavor of Cambodia and Vietnam and allowed us to see all of the major sights; it balanced nicely with our free time. On our own, we booked a couple of tours with Vespa Adventures, which I highly recommend! Thank you to the trip.me team for a memorable experience!
This review is for Huyen.Super service from Huyen. I could send an email anytime and always get a close to an immediate response. Well organized. Often checked up with us that tours were enjoyed and ran smoothly. Highly recommended
This review is for Huyen.Very well organised and constantly kept in touch with me throughout the trip to make sure there were no problems.
This review is for Huyen.Fantastic work by Huyen with regards to the in-depth knowledge of the place and great service with regards to accommodating our every request.
This review is for Huyen.Comprehensive travel to Vietnam. 17 nights. Very well planned and organized.
This review is for Huyen.Very good support before we made payment for the tour and very average after. No checking on client wellbeing until being reminded about it, no personal touch expected for private tours (some of the activities were booked at very bad timing, wasted time at airports instead of checking online, etc.). Excellent guide selection in all places. Overall good experience.
Response from Destination Expert Huyen:
Dear Anushka, I really apologize for the inconveniences that made you unhappy with the trip, even though you mentioned that the quality of services (accommodations/comfortable transfers/good quality guides) in general was good. It's really a pity for both of us. Please allow me to explain to you and I hope for your understanding:
1. Immediate response: Sometimes I cannot reply to your message or do each of your requests immediately (such as change the pick-up time, check-in, etc.) because we need time to contact the people in charge (driver, tour guide, etc.) before I can get back to you. However, we will improve and try to be faster for next time.
2. Bad timing: My first offer with the Ha Long bay cruise to you was an Aphrodite cruise which would have taken approx. 4 hours driving from Hanoi. However, it was sold out and I had to book for you the Eracruise with the route: Lan Ha Bay. It takes only 2 hours driving from Hanoi to the port of this route. But all transfer/flights had been of course arranged (and stayed the same) from the first route, which had led to your additional waiting time in the port and airport. I am so sorry for this inconvenience.
3. Error checking-in online: When I tried to check-in online for you, I had received a notification from the airline (which I sent you) about passengers having errors checking in, and they recommended to check-in the counter or kiosk machine at the airport. However later on, the problem was fixed and you could then check-in by yourself. It was my mistake that I did not check the website again and that I did not know it was fixed, and I apologize for that.
I feel really upset because the trip could not be perfect due to these inconveniences and again, I am so sorry about it. I really appreciate your feedback and it will help us to improve our services. I hope we could have another chance to serve you in your next trip to give you our better services!
This review is for Huyen.Huyen provided a perfect experience for our first trip to Vietnam, Cambodia, and Thailand. She was always available for questions and each tour was perfectly planned!!
This review is for Huyen.Trip was well organized.
This review is for Huyen.My husband and I had a memorable trip to Vietnam, Cambodia and Laos. Huyen and her colleagues handled all details including internal flights, accommodation, and wonderful guides and drivers. Huyen provided 24 hour support, which we didn't need, and all the contact information for our guides which was helpful in arranging details within in each country. We were well taken care of and had no worries throughout all three countries. We particularly enjoyed the beauty of northern Laos. We highly recommend Huyen.
This review is for Huyen.Very professional and an excellent planer from start to the end of our trip, with an amazing crew helping her.
This review is for Huyen.Deeply thankfull to Huyen and her team from our first encounter up until the end of our trip. Highly professional.
This review is for Huyen.The 24 hr contact was invaluable. The arrangements were seamless - from airport pickups to hotel arrangements. Everything was in place. I just wish I had had an opportunity to make some different selection in terms of class of service. For example, I would have preferred to take a train to Sapa rather than a sleeper bus. Also would have upgraded other options.
This review is for Huyen.Huyen is an amazing agent she was patient professional and friendly. She fullfiled all my demands and the services the choice of hotels and the punctuality of the drivers just exceeded my expectations. A special thank also to her colleague Hien who was so helpful and welcoming.
This review is for Huyen.We thoroughly enjoyed our holiday and would like to thank you so much for creating our AMAZING holiday in Vietnam!! We’ve had the best, worry free holiday we could have hoped for. Thank you again Huyen for all your prompt communication and your quick action when we weren’t feeling comfortable. Vietnam is such a beautiful place and we’ve met some beautiful people along the way. Staff have been so welcoming and always helpful. What a lovely way to end our holiday here at Phu Quoc, it’s been so relaxing and is such a stunning location. Overall, staff, guides and drivers were all very friendly and professional and did all they could to ensure we had the best holiday. Accommodation was excellent too. Our favorite hotel was the Eldora in Hue. So luxurious! It’s too hard to say what our favorite place was but if I really had to choose it would b Hanoi. Thanks Hien!
This review is for Huyen.I cannot recommend the services of Huyen highly enough. From start to finish she was extremely professional and helpful. We had a long list of demands and specifications and these were all met throughout our stay in Vietnam. We plan to return to a different part of Vietnam in the not too distant future and will not hesitate to contact Huyen again.
This review is for Huyen.We, my husband and me, visited Cambodia in May’2017 with Huyen. It was a grand experience for us. She arranged a perfect customized holiday for us. From airport to airport, all the way we were guided very efficiently with a comfortable car with efficient driver and well informed guide. We stayed at Siem Reap just for 4 nights and we completed all the popular tourist places. We have special interest on temples so, they completed almost all the temples around Siem Reap. Our guide was really good on his job. Enough knowledgeable about history and culture of Cambodia. Apart from the pre-fixed schedule he suggested a few things to do and we enjoyed all the things. I want to thank him especially for bringing us to some really good restaurants, till date I remember the tests of the foods. We are fully satisfied of the service. Highly recommended.
This review is for Huyen.Huyen was very professional and very much easy to communicate with. she was quick at responses. was helpful always and patiently explained how things works. gave me full assurance and courage that things will go well. My experience was fabulous. All arrangements went very well. The hosts on the ground were very knowledgeable with the place in Hanoi, Ho Chi Minh city and Siem Reap. The good thing was they met us at the airports.
Things to improve:
- spell out the room types
- make sure the qualities of the hotels are consistently to the same standard. Siem Reap hotel was not as good as the hotels in Vietnam.
- make sure you spell out what is included in the price clearly. eg, in Ho Chi Minh city lunches and dinners were covered by the agent but not in Siem Reap.
- I think the price was too high for the experience and the hotel qualities.
- Overall though, I will certainly make use of her services in the future.
This review is for Huyen.Amazing trip, everything that was on itinerary was organised, no delays, no problems at all. The choice of tours booked was perfect, nothing too busy or touristy, but more authentic and personalised. The guides used were professional and yet friendly and easy to get along with. Huyen was always available to answer questions or give advise. Highly recommend
This review is for Huyen.Everything was perfect. Very well organized. The guides were very friendly and helpful. They all were always on time. Something that I liked a lot was the opportunity to change the program if we were tired or there was some other reason.We enjoyed our trip a lot and we will recommend you to our friends.
This review is for Huyen.
Huyen couldn't have been more helpful and thorough when planning and setting up the trip, answering every query we had and covering all areas we wished to visit. Unfortunately she handed over the trip to another agent who used yet another agent to complete a portion of the trip which was totally unsatisfactory. Initially we contacted the representative for the 2nd agent for that section but not being satisfied contacted Huyen and she dealt with the problem immediately but then SAT BACK and we were left to deal with the representative of that second agent which involved a lot of wasted time and annoyance. As we booked through Huyen it was HER JOB to deal with and get the resolution resolved without us having to deal with the 2nd agent. We will never deal with Nachi Holidays nor recommend them to anybody as they had obviously not checked out the 3rd agent and yet had used his services for many years, so we were told. The 3rd agent, a Mr Tan of Vietnam Nomad trails in Sapa Vietnam, we personally found to be an unscrupulous person who shows no respect for customer or Hmong members who he uses to further his company whilst underpaying them for their services. I would strongly advise connecting with the Hmong people direct and enjoying their hospitality and genuine warmth without fear of a percentage of your money never reaching them although their services are wonderful. In conclusion I thought the set up by Huyen was excellent but given that every agent got a commission from us she needs to be more vigilant in her use of agents and who they pass the buck onto. This may seem small bikkies but when some one has spent over $1000 on airfares to experience what could not be delivered it leaves a very sore taste in the mouth of the aggrieved traveller who will never recommend Trip Me, Nachi Travels or Vietnam Nomad Trails to any one. I personally was going to use Trip Me for a month's trip in Peru in the future but now have grave reservations about doing such a thing and will seriously look elsewhere.
Response from Destination Expert Huyen:
Dear Ruth, firstly, I would sincerely like to apologize for all that's happened and I really understand that these things should not have happened in your Sapa trip. I am really keen to try my best to make it up for you if I have the chance to assist you another time. I truly promise to arrange for you a nice trip without hiccups for the next time. Regarding the agents and agent Tan also, I have well noted this and I will never use the agent's services again. I'm really upset about this too and it is a great lesson for me to learn for the future. Once again, I truly apologize for this experience and I really appreciate you letting me know these details.