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Hello, my name is Belle
Destination Expert for Cambodia
- Languages: English, Vietnamese
Individual trip ideas from Belle
Vietnam - 9 days
9-Day Cambodia Temples And Beaches
- Great Angkor Temples
- Phnom Penh
- Green Countryside
- Private Sihanoukville Beach
This review is for Huyen.Huyen did an excellent job in setting up a fantastic trip. Her attention to detail was impecable and communication was perfect.
This review is for Huyen.We were very happy with the process and feel she listened to what we wanted to experience The adjustments to the itinerary were well done and we had a blast. A wonderful experience.
This review is for Huyen.Huyen planned an incredible 2-week trip for us to Vietnam and Cambodia. We ended up with an itinerary that got us to all the sites we wanted to see and offered us a great variety of activities: biking in Mai Chau valley, a cooking class in Hoi An, the most amazing cruise around Lan Ha Bay, the historical and cultural sites of Hanoi, hiking through the temples of Angkor Wat. Our guides and drivers were all excellent & the support from Huyen and her colleagues meant that we felt that we were in good hands the entire time. The service we received really was exceptional.
This review is for Huyen.Huyen has been really supportive and she chose good quality hotels and places to see. Guides were very good too. Two suggestions: 1. Chinese market in Ho Ci Min City was of little interest: perhaps it could be more interesting a longer visit to War Museum, or a walk from Cathedral to Bitexco Tower, or something like this; 2. in Ha long Bay, we were expected to visit Bai Tu Long, but we visit instead the "traditional" Ha Long, that was very crowdy, Please check with Lavender Cruises the right cruise they plan. As for all the rest of the trip, it was worth to go: we recommand Mai Chau and a visit to My Son. Perhaps two weeks were a short time, but we had an idea of a rapidly developing country and of friendly people.
This review is for Huyen.This traveller just left a 5-star review.
This review is for Huyen.Very nicely done and great attitude (and results too) while assisting us to deal with surprises for the trip.
This review is for Huyen.My trip 10 days Visit North Viet Nam we visit Tam Coc, Ba Be , Nguom Ngao Cave, Bang Gioc Fall , Ha Long bay and SaPa We had great time and enjoinable whole trip . Hotel nice , clean and good location we can take a walk to most atrative places . Thank To Dinh he is excellent tour guide ,Dinh always try his best for our group have unforgettable vacation . The driver Thinh is also give us worry free all the ways . Huyen is excellent planner . All activities flow very logic keep us busy but always have time to enjoin Ms Ly is trip supervision she had excellent service also , respond any concerns quickly . Huyen, MsLy , Dinh and Thinh provide excellent service . We had very good time whole 10 days trip. We recommend this team for any one . Thanks the Team
This review is for Huyen.Amidst me requesting so many changes to my itinerary, Huyen has accommodated me where possible & sought the most suitable options for me with my limited budget to tour Vietnam. Thanks Huyen
This review is for Huyen.The trip was fantastic. After I explained my desires to Huyen, within days she planned a great 12 day trip in Vietnam. Her suggestions were excellent. Every transfer was accomplished without any problems. The tour guides were knowledgeable and spoke English very well. The only negative was our understanding of a Vietnamese 3 star lodging, the hotel websites always make a place look better than they actually are. However, we upgraded after arrival to 5 stars and everything was good. Also, our in country contact was Ly and it was helpful to be able to communicate with her via WhatsApp. Plus, we enjoyed meeting her in Hanoi and appreciate her gift.
This review is for Huyen.Huyen did a fantastic job arranging an itinerary that suited us. She was always happy to amend and revise and make plans that worked really well. All of her suggestions were spot on and no one could have done a better job. I was impressed with the service she offered.
This review is for Huyen.Huyen did a great job putting the trip together and assisting us with the planning. The package had a nice variety of places to see and things to experience. Some of the guides were better than others in terms of attitude and leading us. One improvement that is needed is none of the drivers could speak English. In particular at the airport being picked up, it was difficult to know what was going on or asking questions about where we were going, how far to the hotel and history of the area while driving. That particular driver was also sick and kept sneezing and coughing. I think I caught his cold because I became ill for 6 days. Other than that we loved the trip. The choice of hotels was very good!
This review is for Huyen.Huyen was helpful and very organised. Every detail was taken care of. Wonderful!
This review is for Huyen.great, I got more than what was promised.
This review is for Huyen.We were 3 families booking via Trip.me - a total of 14 people (6 adults and 8 teenagers) on holiday to Vietnam for 11 nights. So a substantial payment (in advance) to a company we did not know. And everything worked perfectly, the payment was simple and secure, and the service delivered was fantastic : an excellent itinerary was worked on together and booked (with transport, hotels and excursions) and visa’s were obtained - all by Huyen of TripMe. I would not hesitate to recommend Huyen and this company to anyone.
This review is for Huyen.Thank you to Huyen for organsing a great 11 day trip for us and 2 other families. We had an amazing time and all was very well organised. We were met at all airports on time, decent transport when on the road and the guides were all very knowledgeable. i would do 2 nights Hanoi which is a much nicer city that Saigon (Ho Chi Minh City) but from Saigon you see the Cu Chi Tunnels which are a must see. Huyen did us proud with a great trip and we really enjoyed ourselves from start to finish. I think they are a great company to work with! Thank you!
This review is for Huyen.This was our second trip booked through trip.me and we couldn’t be happier! Everything from the planning to the execution was flawless and Huyen ensured our 100% satisfaction. Ly was our contact throughout the trip and she checked in with us every day, keeping us on schedule and providing guidance and advice. The planned activities were spectacular for giving us a flavor of Cambodia and Vietnam and allowed us to see all of the major sights; it balanced nicely with our free time. On our own, we booked a couple of tours with Vespa Adventures, which I highly recommend! Thank you to the trip.me team for a memorable experience!
This review is for Huyen.Super service from Huyen. I could send an email anytime and always get a close to an immediate response. Well organized. Often checked up with us that tours were enjoyed and ran smoothly. Highly recommended
This review is for Huyen.Very well organised and constantly kept in touch with me throughout the trip to make sure there were no problems.
This review is for Huyen.Fantastic work by Huyen with regards to the in-depth knowledge of the place and great service with regards to accommodating our every request.
This review is for Huyen.Comprehensive travel to Vietnam. 17 nights. Very well planned and organized.
This review is for Huyen.Very good support before we made payment for the tour and very average after. No checking on client wellbeing until being reminded about it, no personal touch expected for private tours (some of the activities were booked at very bad timing, wasted time at airports instead of checking online, etc.). Excellent guide selection in all places. Overall good experience.
Response from Destination Expert Huyen:
Dear Anushka, I really apologize for the inconveniences that made you unhappy with the trip, even though you mentioned that the quality of services (accommodations/comfortable transfers/good quality guides) in general was good. It's really a pity for both of us. Please allow me to explain to you and I hope for your understanding:
1. Immediate response: Sometimes I cannot reply to your message or do each of your requests immediately (such as change the pick-up time, check-in, etc.) because we need time to contact the people in charge (driver, tour guide, etc.) before I can get back to you. However, we will improve and try to be faster for next time.
2. Bad timing: My first offer with the Ha Long bay cruise to you was an Aphrodite cruise which would have taken approx. 4 hours driving from Hanoi. However, it was sold out and I had to book for you the Eracruise with the route: Lan Ha Bay. It takes only 2 hours driving from Hanoi to the port of this route. But all transfer/flights had been of course arranged (and stayed the same) from the first route, which had led to your additional waiting time in the port and airport. I am so sorry for this inconvenience.
3. Error checking-in online: When I tried to check-in online for you, I had received a notification from the airline (which I sent you) about passengers having errors checking in, and they recommended to check-in the counter or kiosk machine at the airport. However later on, the problem was fixed and you could then check-in by yourself. It was my mistake that I did not check the website again and that I did not know it was fixed, and I apologize for that.
I feel really upset because the trip could not be perfect due to these inconveniences and again, I am so sorry about it. I really appreciate your feedback and it will help us to improve our services. I hope we could have another chance to serve you in your next trip to give you our better services!
This review is for Huyen.Huyen provided a perfect experience for our first trip to Vietnam, Cambodia, and Thailand. She was always available for questions and each tour was perfectly planned!!
This review is for Huyen.Trip was well organized.
This review is for Huyen.My husband and I had a memorable trip to Vietnam, Cambodia and Laos. Huyen and her colleagues handled all details including internal flights, accommodation, and wonderful guides and drivers. Huyen provided 24 hour support, which we didn't need, and all the contact information for our guides which was helpful in arranging details within in each country. We were well taken care of and had no worries throughout all three countries. We particularly enjoyed the beauty of northern Laos. We highly recommend Huyen.
This review is for Huyen.Very professional and an excellent planer from start to the end of our trip, with an amazing crew helping her.
This review is for Huyen.Deeply thankfull to Huyen and her team from our first encounter up until the end of our trip. Highly professional.
This review is for Huyen.The 24 hr contact was invaluable. The arrangements were seamless - from airport pickups to hotel arrangements. Everything was in place. I just wish I had had an opportunity to make some different selection in terms of class of service. For example, I would have preferred to take a train to Sapa rather than a sleeper bus. Also would have upgraded other options.
This review is for Huyen.Huyen is an amazing agent she was patient professional and friendly. She fullfiled all my demands and the services the choice of hotels and the punctuality of the drivers just exceeded my expectations. A special thank also to her colleague Hien who was so helpful and welcoming.
This review is for Huyen.We thoroughly enjoyed our holiday and would like to thank you so much for creating our AMAZING holiday in Vietnam!! We’ve had the best, worry free holiday we could have hoped for. Thank you again Huyen for all your prompt communication and your quick action when we weren’t feeling comfortable. Vietnam is such a beautiful place and we’ve met some beautiful people along the way. Staff have been so welcoming and always helpful. What a lovely way to end our holiday here at Phu Quoc, it’s been so relaxing and is such a stunning location. Overall, staff, guides and drivers were all very friendly and professional and did all they could to ensure we had the best holiday. Accommodation was excellent too. Our favorite hotel was the Eldora in Hue. So luxurious! It’s too hard to say what our favorite place was but if I really had to choose it would b Hanoi. Thanks Hien!
This review is for Huyen.I cannot recommend the services of Huyen highly enough. From start to finish she was extremely professional and helpful. We had a long list of demands and specifications and these were all met throughout our stay in Vietnam. We plan to return to a different part of Vietnam in the not too distant future and will not hesitate to contact Huyen again.
This review is for Huyen.We, my husband and me, visited Cambodia in May’2017 with Huyen. It was a grand experience for us. She arranged a perfect customized holiday for us. From airport to airport, all the way we were guided very efficiently with a comfortable car with efficient driver and well informed guide. We stayed at Siem Reap just for 4 nights and we completed all the popular tourist places. We have special interest on temples so, they completed almost all the temples around Siem Reap. Our guide was really good on his job. Enough knowledgeable about history and culture of Cambodia. Apart from the pre-fixed schedule he suggested a few things to do and we enjoyed all the things. I want to thank him especially for bringing us to some really good restaurants, till date I remember the tests of the foods. We are fully satisfied of the service. Highly recommended.
This review is for Huyen.Huyen was very professional and very much easy to communicate with. she was quick at responses. was helpful always and patiently explained how things works. gave me full assurance and courage that things will go well. My experience was fabulous. All arrangements went very well. The hosts on the ground were very knowledgeable with the place in Hanoi, Ho Chi Minh city and Siem Reap. The good thing was they met us at the airports.
Things to improve:
- spell out the room types
- make sure the qualities of the hotels are consistently to the same standard. Siem Reap hotel was not as good as the hotels in Vietnam.
- make sure you spell out what is included in the price clearly. eg, in Ho Chi Minh city lunches and dinners were covered by the agent but not in Siem Reap.
- I think the price was too high for the experience and the hotel qualities.
- Overall though, I will certainly make use of her services in the future.
This review is for Huyen.Amazing trip, everything that was on itinerary was organised, no delays, no problems at all. The choice of tours booked was perfect, nothing too busy or touristy, but more authentic and personalised. The guides used were professional and yet friendly and easy to get along with. Huyen was always available to answer questions or give advise. Highly recommend
This review is for Huyen.Everything was perfect. Very well organized. The guides were very friendly and helpful. They all were always on time. Something that I liked a lot was the opportunity to change the program if we were tired or there was some other reason.We enjoyed our trip a lot and we will recommend you to our friends.
This review is for Huyen.
Huyen couldn't have been more helpful and thorough when planning and setting up the trip, answering every query we had and covering all areas we wished to visit. Unfortunately she handed over the trip to another agent who used yet another agent to complete a portion of the trip which was totally unsatisfactory. Initially we contacted the representative for the 2nd agent for that section but not being satisfied contacted Huyen and she dealt with the problem immediately but then SAT BACK and we were left to deal with the representative of that second agent which involved a lot of wasted time and annoyance. As we booked through Huyen it was HER JOB to deal with and get the resolution resolved without us having to deal with the 2nd agent. We will never deal with Nachi Holidays nor recommend them to anybody as they had obviously not checked out the 3rd agent and yet had used his services for many years, so we were told. The 3rd agent, a Mr Tan of Vietnam Nomad trails in Sapa Vietnam, we personally found to be an unscrupulous person who shows no respect for customer or Hmong members who he uses to further his company whilst underpaying them for their services. I would strongly advise connecting with the Hmong people direct and enjoying their hospitality and genuine warmth without fear of a percentage of your money never reaching them although their services are wonderful. In conclusion I thought the set up by Huyen was excellent but given that every agent got a commission from us she needs to be more vigilant in her use of agents and who they pass the buck onto. This may seem small bikkies but when some one has spent over $1000 on airfares to experience what could not be delivered it leaves a very sore taste in the mouth of the aggrieved traveller who will never recommend Trip Me, Nachi Travels or Vietnam Nomad Trails to any one. I personally was going to use Trip Me for a month's trip in Peru in the future but now have grave reservations about doing such a thing and will seriously look elsewhere.
Response from Destination Expert Huyen:
Dear Ruth, firstly, I would sincerely like to apologize for all that's happened and I really understand that these things should not have happened in your Sapa trip. I am really keen to try my best to make it up for you if I have the chance to assist you another time. I truly promise to arrange for you a nice trip without hiccups for the next time. Regarding the agents and agent Tan also, I have well noted this and I will never use the agent's services again. I'm really upset about this too and it is a great lesson for me to learn for the future. Once again, I truly apologize for this experience and I really appreciate you letting me know these details.