I thought Katherine did a very good job on her portion of the trip. Virtually all the travel arrangements went off without a hitch and she checked periodically on how we were doing. There were a number of issues with the hotels. I realize that this isn't under your control but making some small changes at some of the hotels and informing travelers beforehand of things like the absence of hot water would enhance the trip experience. If you would like our evaluation of each hotel I would be glad to do so.

great trip. loved it. heidi was especially helpful. two suggestions. first be sure of the times. twice there were contradictions in pick up times. second, let ur clients know about optional tours before they leave so they can book in advance. (u should allow sign ups for optionals to continue til the last minute.

Katherine was very helpful with the organisation of our trip to Nicaragua she was at the end of an email or phone on the odd occasion we needed her and responded immediately which was very reassuring.

Katherine did an amazing job. She was very flexible in working with us to coordinate the trip, including a date change. During the trip, everything was well organized. Our drivers were not only on time, but early. Since my husband speaks no Spanish, she coordinated bilingual guides who were excellent. Additionally, she checked in with us in the country to make sure all was well.

Katharine was outstanding. Knowledgeable, patience willing to work with us on last minute request. Our guides, drivers were professional, knowledgeable particularly Renee and Juan. But all were great.