When | How can I contact the trip.me team?
There are lots of answers for you to have a smooth trip.me experience. If you however can't find that you need, simply contact our team can help in English, French, German and Spanish!
- Business hours are Mon-Fri 09:00 - 18:00 CET
- Phone +49 30 2089 800-10 or -13
- Email firstname.lastname@example.org
Why book through trip.me?
At trip.me, we carefully select local agencies and their Destination Experts to ensure the highest standard of service before, during, and after your trip. We require our Destination Experts to have in-depth customer service experience, strong local knowledge and a genuine passion for the itineraries they offer.
Direct contact with a local Experts means cutting out the costly middlemen. This is an innovative cheaper, faster and better way to travel. By consulting the reviews you have the opportunity to read about previous travelers' trips and soon too share your own feedback about your experience. Last but not least, your payments are secured and transparent throughout the booking process.
What is a Destination Expert?
A Destination Expert is a local representative of a travel agency which trip.me has carefully selected for their excellent services, local knowledge and passion for tourism. Once you have chosen your itinerary or your destination, the English-speaking Destination Expert will work closely with you to personalize your travel according to your dates, budget and preferences.
When using our unique Trip Request Form, you have the opportunity to specify your personal preferences which will then be taken into consideration by the Destination Expert to help you to craft your ideal trip.
How does trip.me certify Destination Experts?
We select our Destination Experts by engaging in a detailed interview process before beginning each cooperation; among other criteria, we thoroughly review the language skills, expert knowledge of the destination, passion for outstanding services and fair labor conditions. All Destinations Experts enter into a binding contractual agreement with trip.me before sharing an itinerary online. Furthermore, on-going quality assessment and training are mandatory for our Destination Experts.
Finally, our team also travels with some of our Destination Experts every year to ensure consistent quality on site. We meet many of our agencies and Experts every year at the reknown world travel fairs, WTM in London or ITB in Berlin for instance.
Are flights included in the prices shown on the site?
We want to give you the opportunity to select the flights and airline that best suits you, so flights to and from your destination are not included in the price. However, you can always ask the Destination Expert to include those flights in the quote. Flights within your itinerary are inclusive (except for inland flights that are specifically noted as non-inclusive). In case of doubt, we always encourage you to clarify the price break-down with your Destination Expert prior to confirming your booking.
What are the levels of accommodation Standard | Comfort | Luxury?
We know how accommodation is important to you. With trip.me, the more diverse the trip, the more possibilities for different kinds of accommodation, from staying with a local family to spending the night under the stars in a tent. What’s more, no matter your budget, our destination experts will make sure you get the best value for it.
At trip.me, we value transparency and therefore require our destination experts to provide links and photos for every accommodation they offer. The accommodation has offered has been filtered down to three main categories:
The “Luxury Option” is usually a 5-star hotel which provides a remarkably high level of service and comfort. However, certain Luxury trips may have itineraries where no 5-star hotels are available; in such cases our experts choose the best available hotel for that location. For example on an African safari tour the trip is available with a Luxury Option when the Camping accommodation is considered Luxury (i.e. a real bed in a luxury tent with a private bathroom). To see the details, simply check the hotel information relevant to the day description, and always ask your Expert if you have specific expectations.
The “Comfort Option” is usually a 4-star hotel. This hotel level provides comfortable beds, room service, mini-bars, a great guest service, and sometimes spa facilities. Please be aware that trips in a comfort version may contain the odd night in standard accommodation. For instance, if a Comfort accommodation is not available in a destination or park. Here too, we recommend that you always ask your Expert if you have specific expectations.
The “Standard Option” is usually a 3-star hotel. Our experts carefully select this type of accommodation. It is usually a smaller and charming (with private bathroom) accommodation, which is often a family-run lodge, hotel or hostel. A great way to meet the locals. Please note that Trekking and Safari campings are marked as "Standard”, also when staying in tents. When selecting this Option, you can always ask your expert for a mix and spend some nights in a Luxury or Comfort hotel. Should your itinerary include more basic accommodation or no private bathroom, it would be displayed below in the daily description.
Simple & Basic. trip.me does not offer trips with Simple accommodation by default. However, when standard accommodation is not available, some trips might have nights in simple accommodation. This level usually comes with regular beds, a small bathroom which may be located outside of the room. If there is electricity in the area, then it is available to the guests as well. Cold water might be the sole option in certain areas.
Finally, when no other options are available, the destination expert can recommend or include a night in a basic accomodation. For instance, when the tourism infrastructure is not available yet or when staying with a local family.