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We only had one issue and Santiago promptly fixed it within minutes. Great trip.
Everything was planned and executed as per plan. The communication was constant. There were no delays, confusion, nothing ...very smoothly executed. The guides were pleasant and very knowledgeable. It was a pleasure to work with Fausto and team.
Fausto were very good in understanding what we wanted and arranged every think very well.
Lovely trip, Marianne was fantastic to deal with, answered all my questions speedily, and out of office hours.
We had two different guides which wasn't great, the first guide Pedro seemed very disinterested and any time you asked a question he would give a smart answer, funny at the beginning but got tiresome and frustrating when you wanted information about the local area and trip. The second guide we had Ronaldo was much better but also gave a lot of smart answers, when asked questions he replied I told you that yesterday but we weren't in his group that day.
Santiago was helpful in the planing of our Galapagos vacation. The description of the sailboat an direction for the Tavel were accurate