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Alejandro was very receptive to our needs for our itinerary. When we rejected an idea and told him what we were interested In he immediately changed his suggestions and found something we would be interested in.
Every hotel was wonderful.
When we returned and had a complaint, which is not the correct word, he followed up and made it correct for us. I would recommend Alejandro as a person to, set up your tour.
This trip was everything we expected and more. Lars did a great job of understanding what we wanted as far as attractions and schedule. All tours were first class as were the hotels he chose for us.
Everything was arranged really well! Even when I wasn't too happy with a hotel, they arranged another one within an hour!
The only thing I'd suggest is to give more regular updates or send little movies before the trip, so that the traveler knows that all is well.
In the end, however, the trip was absolutely fabulous and well worth the money. Costa Rica is an amazing destination and I was accommodated really well!
We loved Costa Rica. Lars was fantastic. Very responsive and quick to get back on questions. All of the hotels and excursions he booked for us met or exceeded our expectations.
As we were travelling to an area of the world where we knew nothing, Alejandro took all the problems out of the organisation. He explained the good areas to visit, picked excellent hotels for our budget and activities and was always available when I could not read something properly or needed extra information. His patience was endless. When we had some last minute changes Alejandro was not phased and sorted everything out with no fuss. He was professional, diligent and efficient. We could not have asked for better service.Read More Read More Less