François P., March 2020
We booked almost two months (56 days) with Huyen on Trip.me without exactly knowing how it works despite the clear explanations on their site. Well, let me explain to you a few things. Based on our budget, Huyen booked us in 3-star hotels which were clean and well kept. When the rooms were not to our satisfaction, we texted Huyen and Ms Ly who immediately took action and we changed rooms.
Most of the rooms were close to tourist area and restaurants, except for two. I would recommend for future travellers to specify that their hotels to be walking distance from other restaurants, otherwise you may be obliged to eat at the hotel all the time.
All excursions and visits were paid for in our package, so, we did not had to wait in line with other tourists for entry tickets. Our package also included a private driver and English speaking guide in a clean SUV. Only one time we had a small car ( not so clean). Again we texted Ms Ly and a few hours later we had a clean SUV. That being said, we always fell secured and supported by Huyen and Ms Ly during the entire trip. We would like to thank you Huyen and Ms Ly for the outstanding service.
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