Our guarantees. For an extra peace of mind.

Best price guarantee 

We believe in providing the fairest price possible. By connecting you directly with a local travel agent in your country of choice, we’re able to offer prices that have no hidden fees and are the best on the market - guaranteed.

Secure Payment 

We go the extra mile to make sure your money is safe.

 

When making your booking you will enter into a contract with your Destination Expert’s agency. When confirming the booking you’ll have the chance to choose between a Direct Payment with your Destination Expert or trip.me Payment Plus, a payment process mediated by trip.me for increased security and extra peace of mind.

Quality Agencies 

We love our Destination Experts, and we’re sure you will too. Each Destination Expert on the trip.me platform is an established travel consultant in an outstanding local travel agency. Our staff has amassed years of experience in the travel industry, so we know what matters when looking for agencies and we only choose the very best agencies to work with during our rigorous selection process.


Our standards are backed up, too - many of our agencies have won awards and are fully certificated (e.g. by the Rainforest Alliance).

Insolvency Security 

We want your holiday to be worry free from the planning stage until you return home; the last thing we want is for anything to go wrong! In the unlikely event that something does happen to your chosen agency (for example the insolvency of the agency) we have a network of over 200 agencies that are ready to step in and offer you an identical (or really similar!) replacement trip. This security option applies only when choosing “trip.me Payment Plus” that involves an additional 2.5% fee. trip.me is covered by the liability insurance of Europäische Reiseversicherung AG in its capacity as a tour operator and travel agent.

Personal trip.me Contact 

We’re here to help from the very first minute. When you make an inquiry with trip.me you’re immediately put in contact with one of our experienced staff members in Berlin. This person will assess your request and put you in touch with a Destination Expert that suits your needs.


From that point on your trip.me contact will be available to help with anything you should need before, during and after your trip. Simply contact us on +49 30 2089 800 13 from Monday to Friday (between 9am - 1pm and 2pm - 6pm).

Customer Reviews 

We want to hear from you! Not only does your opinion help us to constantly improve, it also lets fellow travelers know what they’ve got to look forward to on our trips.

 

Our customer reviews are transparent and available for all to see. This encourages our Destination Experts to offer the highest quality service possible in order to remain competitive and stay on the trip.me platform for a long time to come.